Our Policies

TatyLeann Perfumaria Ltd.

Our Policies

We'll explain our current business and ordering policies on this page.

Shipping and Handling

Products

Q. Are all your products fresh and genuine?

A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Delivery

Q. How long will it take to get my order?

A. Please note that this is only a rough guide. Delivery times will depend on the postal services in your area. All orders are sent from our distribution centre within 24 hours of the order being placed.

For Free Shipping (Registered Post, signature required for delivery):

10-15 postal working days for other destinations.

NB: We suggest having parcels sent to your workplace if you are not able to sign for delivery at home.

For Free Shipping (Non Registered Post, no signature required on delivery):

10-14 postal working days for most destinations.

(please note that secure delivery cannot be guaranteed with this shipping option and it cannot be tracked)

We will refund the extra charge for customs delays but not lack of signatory.

If your order has not been delivered within the times shown above, please contact your local postal services using the postal reference number provided in your shipping status.

Please note that occasionally customs inspections may also delay delivery by a few days.

Still can't find your order? Please contact our orders department at tatyleannperfumaria@hotmail.co.uk

IMPORTANT: Please include your order number on ALL correspondence to ensure prompt service.

Returns

Q. What happens if I'm not happy with the product I receive?

A. Any problems with items you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused.

If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact our orders department at tatyleannperfumeria@hotmail.co.uk before returning anything so we can inform you where to send and how to arrange the refund.

Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.

Do you have any questions? Send us an e-mail at:

info@ourcompany.com

TatyLeann Perfumaria Ldt. * Spalding * United Kindown * 01234